Faq

How long does processing and shipping take?

All orders are processed within 1-3 business days. Once shipped, delivery typically takes 5-10 business days for standard international shipping. You will receive a tracking number via email once your order is on its way.

What are your shipping destinations and costs?

We offer worldwide shipping. Shipping costs are calculated at checkout based on your location and the selected delivery method. Any applicable customs duties or import taxes are the responsibility of the customer.

Can I modify or cancel my order?

We strive to process orders quickly. If you need to change or cancel your order, please contact us immediately at [email protected] with your order number. We can only accommodate requests if the order has not yet entered the fulfillment stage.

What is your return policy?

We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. For hygiene reasons, certain items like final sale pieces may not be eligible for return.

How do I initiate a return or exchange?

Please contact our support team at [email protected] within the return window. Include your order number and the reason for the return. We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions.

Are return shipping fees refundable?

Return shipping costs are generally the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong or defective item). Refunds for approved returns will be issued to the original payment method within 10 business days of us receiving the returned item.

How do I find the right size for Tops, Skirts, and Sets?

Each product page has a detailed size chart with measurements in inches and centimeters. We recommend comparing your body measurements to the chart for the best fit, as sizing can vary between styles.

What materials are used in FlorWeave clothing?

We prioritize quality and comfort. Our collections feature a variety of materials such as cotton, linen, viscose, and sustainable blends. The specific fabric composition is listed in the description of each item.

How should I care for my FlorWeave garments?

Care instructions are provided on the label of each garment. We generally recommend gentle washing, avoiding high heat when drying, and ironing at appropriate temperatures to maintain the quality and longevity of your pieces.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure digital payment methods. All transactions are encrypted for your security.

Is my payment information secure?

Absolutely. Our checkout process uses SSL encryption and we do not store your full payment details on our servers. We partner with trusted, PCI-compliant payment gateways to ensure your data is protected.

How can I get help with an issue not covered here?

Our dedicated customer support team is here to assist you. For any questions, concerns, or feedback, please reach out to us at [email protected]. We aim to respond to all inquiries within 24-48 business hours.